I had a spring break on a 10 year old door. I called and they called back two hour's later the tech called me and was ready to work.. I was at work and told them I'd be home at three o'clock. I got home and they were waiting ready to give me a quote. They found some other worn out part's and missing part's from the install. They had all the part's on the truck ready to go. My door work's much, much better. I would not hesitate to call them again!